Shipping and handling charges are calculated based on product weight and size and method of shipment. Depending on size, weight, and availability, your order may arrive in separate deliveries. E-mail info@littokids.com for complete description of pricing and options. LittoKid's beddings, cribs, nightstands and accessories may be shipped via UPS services, while dressers, libraries and twin beds are shipped via specialized freight carriers. Any sales and use taxes imposed on the sale of the merchandise will be invoiced and are the responsibility of the purchaser. Shipping Services We offer several delivery services to end users and retailers. They are as follows: "Bronze Service", includes 2 person, inside the threshold of the residence or retail store, stair carries (up to two (2) flights prior to the threshold). "Silver Service", includes inside placement, up to two (2) flights of stairs. "Gold Service", includes inside placement, up to two (2) flights of stairs, unpacking debris removal and setup limited to fifteen (15) minutes and no usage of tools. Setup services are limited to those that can be performed without the use of tools. Setup service that exceeds fifteen (15) minutes will be charged at a rate of $20.00 per quarter hour or fraction thereof. "Platinum Service", includes inside placement, up to two (2) flights of stairs, unpacking, debris removal, and light assembly limited to thirty (30) minutes. Light assembly services are limited to those that can be performed with an adjustable wrench and screwdrivers. Light assembly that exceeds thirty (30) minutes will be charged at a rate of $20.00 per quarter hour or fraction thereof. **These services are not available for Alaska and Hawaii areas. Claims At LittoKids we make every effort to ship first quality products and to ship all orders carefully and accurately, but we can make mistakes. We stand behind our products and our service, and will correct any errors promptly. We need your help in this effort. Venders and customers are responsible for checking all merchandise upon arrival for shipping damage. It is normal for the packaging to show some wear and tear, however, if there is visible damage to the merchandise, refuse the order and contact us. Concealed freight damage can be detected only by unpacking the package and thoroughly inspecting the merchandise itself. Please do this and let us know of any damage to the merchandise within 7 days of receiving the shipment. You are also responsible for reporting concealed freight damage to the trucking company that delivered your merchandise. Remember that all shipments are FOB Los Angeles and therefore belong to the customer. Missing items and damaged should be noted on the bill of lading and a claim filed against the carrier. Return policy Before returning any material, you must request a return authorization number from our customer service department via fax or email. We will only accept merchandise for return or exchange within 7 days of the delivery date and are in its original condition with all original packaging material, including literature, tags and manuals. Venders and customers are responsible shipping cost on return merchandise, unless the merchandise was deemed defective or damaged, which then we will reimburse the customer or vender for the shipping cost. We are not responsible for merchandise returns that are lost or delayed during the shipping process, and can only credit you for the items we receive.